Dear valued customer,
In order to improve our quality of support, StreamZilla will be introducing a ticketing system. Your service query will be tracked with a ticket number, shown in the subject line. To respond, simply use the “reply to” option. Your query will be updated. Ticket numbers will be generated automatically and you will receive an email response instantly. This gives you the advantage of having a reference number for all further correspondence concerning your service query.
Our response times will remain the same according to your Service Level Agreement.
Our E-mail address will not change: firstname.lastname@example.org
StreamZilla Support Team